Privacy Policy

Introduction

Thank you for using Valo, an online electricity vending platform that delivers unique services to users across the country. This privacy policy explains how we collect, use, and protect your information when you use our application.

1. Information We Collect

• Name: To identify users for personalization and communication.
• Phone Number: To send electricity tokens, notifications, and for account verification.
• Email Address: To send purchase receipts, updates, and customer support information.

2. How We Use Your Information

• Service Delivery: To generate and provide electricity tokens as requested.
• Communication: To send you confirmations, alerts, and other relevant updates regarding your transactions.
• Customer Support: To assist you with any issues, respond to inquiries, and improve user experience.
• App Improvement: To analyze user behavior and improve the app’s performance and features.

3. Information Sharing

We do not share your personal information with third parties except in the following cases:

• Service Providers: We may use trusted third-party services to help deliver our services (e.g., payment processors), but they are bound to keep your information secure and use it only for the agreed purposes.
• Legal Compliance: We may disclose your information if required by law or in response to valid legal processes.

4. Data Security

We prioritize your privacy and take appropriate measures to secure your information. We use industry-standard encryption and secure storage solutions to protect your personal data against unauthorized access, disclosure, or misuse.

5. User Rights

• Access and Update: Access or update your personal information at any time via the app settings.
• Delete Your Account: Request deletion of your data and account by contacting our support team.

6. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant updates through the app or via email.

7. Contact Us

If you have any questions or concerns about this privacy policy or your data, please contact us at:

• Email: [email protected]
• Phone: 0909 677 3476

8. Consent

By using Valo, you consent to the collection, use, and sharing of your information as described in this privacy policy.